| Minimum order | 500 Mementos or 50 hat boxes per order, which you can split across editions and sizes. Mementos and hat boxes each have their own minimum; they are not added together. |
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| Sample | €50 per sample, excluding VAT, paid in advance and credited in full against your order. Shipping and import are included, also outside the Netherlands, and the same applies to a hat box sample in any size. Required for a custom edition; not required for a standard edition or a repeat order. |
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| Deposit | 50% with your order: once you approve your sample or, for an order without a sample, on our order confirmation. |
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| Balance | Before shipment. |
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| Payment | By bank transfer, in euros, after you receive our invoice. |
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| Delivery terms | DAP (Delivered at Place) as standard: we deliver to your address and carry the transport risk; outside the EU, you handle import clearance, duties and import VAT. Other Incoterms by arrangement. |
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| Lead time | From your written approval: two weeks of production and 20 days of shipping, about five weeks in all. We confirm your delivery date with each order. |
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| Delivery addresses | Several addresses possible, by arrangement. |
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| Transit risk | When we arrange the transport to your address (DAP, as standard), we ship insured and carry the risk until delivery. If you collect or use your own carrier, the risk passes to you when we hand the consignment over to you or your carrier. |
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| Damage in transit | Visible damage: note it on the consignment note and report it within 48 hours, with photos. Damage not visible on delivery: report it within 7 days. We replace or credit, at our choice. Our liability is limited to the invoice value. |
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| Delivered quantity | We may deliver up to 5% more or fewer than ordered; that counts as full delivery. You pay only for what you receive. This is separate from the 10% you can change yourself. |
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| Digital proof (custom editions) | Free, with two rounds of corrections. Approval in writing: an email or WhatsApp message is enough. We never treat silence as approval. Once you approve a proof, errors that were visible in it are not our liability. |
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| Reference | Your approved sample is the benchmark for your order. Natural variation between roses is not a defect. |
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| Changes | Until you approve your sample (without a sample: until our order confirmation): anything. After that, until production starts: quantity up to 10% either way at no extra cost (on 1,000 pieces: 900 to 1,100), but not below the minimum order; a new wording or colour at the cost of a new proof and, if needed, a new sample. |
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| Cancellation | Until then: you are not committed; a sample you paid for stays creditable. After that, until production starts: only the costs we have actually incurred, offset against your deposit; we refund the rest. From the start of production: the full order value. We tell you by email or WhatsApp when production starts. |
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| Returns | We do not take back unsold stock. Personalised pieces are not taken back unless they are defective. |
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| Showpieces | Buy a show set of two to four pieces, credited in full against your first order within six months. Business relations we already work with can borrow showpieces free of charge for 14 days; pieces not returned, or returned damaged, are invoiced. You can also view the collection by appointment or in our 3D atelier. |
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| Prices | Trade price list on request, in euros, with a recommended retail price for each item and prices by volume. The RRP is a recommendation only. |
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